FAQ

Production (or fulfillment) time is the time it takes to make your items. Our production time is calculated in business days, and it’s 2–5 business days for all items. 

~98% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.

Please note: 

• Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, check out our shipping page.
• Our fulfillment time average don't account for the time an order might be put on hold for whatever reason. We will be in communication with you all along the way though to keep you informed.
• Fulfillment for large orders may take longer on average, but it’ll still be fulfilled within 5 business days. 

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out.

The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

As our items are all made to order, ie. only once you place your order, we don't offer returns. Please refer to our sizing information on each item so make sure you take the item closest to your size. When in doubt, size up!

However, if there’s something wrong with your order, please let us know by contacting us athello@supsurfswim.com!

The discount will automatically apply at checkout. Please review our Shipping page for more information.

Sustainability is important to Sup Surf Swim.

We’re getting greener every step of the way, while still providing you with the quality products you deserve.

Read more on our Sustainability Page.

Our green practices include using eco inks and printing methods, as well as having a product collection consists of items made of at least 70% organic or recycled materials, or a mix of these materials.

Read more on our Fabrics page.

We have four international charities that lie close to our hearts, to which 1% of all purchases (excluding shipping rates) is donated:

WWF International
Sea Shepherd
Doctors Without Borders
UNICEF

We also give you the opportunity to donate additional amounts without purchasing anything, should you wish to show them some love.